AH77 Privacy Policy — Your Data, Protected

1About This Policy

This Privacy Policy applies to all users of the AH77 website and mobile application. It explains what personal data we collect, why we collect it, how it is processed and stored, and what choices you have regarding your information. By registering an account or using AH77 in any capacity, you acknowledge that you have read and understood this policy.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with AH77. Where any provision of this policy conflicts with the Terms and Conditions, the Terms and Conditions will take precedence.

AH77 may update this policy from time to time. We will notify registered users of material changes via email or in-app notification. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

2Data We Collect

AH77 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the platform, and in some cases from third-party payment processors. Here is a breakdown of the categories of data we collect:

Registration & Account Data

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number (used for OTP verification and account security)
• Username and encrypted password
• City and country of residence

Identity Verification Data

When a withdrawal request is made above a certain threshold, or when our security systems flag an account for review, AH77 may request identity verification documents. These may include:

• A copy of your CNIC (Computerised National Identity Card) or passport
• A selfie or live photo for facial matching purposes
• Proof of address such as a recent utility bill or bank statement

Verification documents are handled securely and are used solely for the purpose of confirming your identity. They are not shared with third parties except where required by our payment processors or where compelled by law.

Transaction & Financial Data

• Deposit and withdrawal amounts in PKR
• Payment method identifiers (e.g. the mobile number associated with your JazzCash or Easypaisa wallet, or the last four digits of a linked bank card)
• Transaction timestamps and reference numbers
• Account balance history

Usage & Gameplay Data

• Games played, bet amounts, win/loss records and session durations
• Platform features accessed and navigation paths
• Bonus and promotion claims and wagering progress
• Device type, operating system version and browser or app version
• IP address and approximate geolocation (city-level)

Data Category	Examples	Collected When
Account Data	Name, email, phone, date of birth	Registration
Verification Data	CNIC copy, selfie, proof of address	Withdrawal review or security check
Financial Data	Transaction amounts, wallet IDs, card last 4 digits	Deposit / withdrawal
Gameplay Data	Bets, wins, session time, games accessed	During platform use
Technical Data	IP address, device type, OS version	Every session automatically
Communications Data	Support chat transcripts, email correspondence	When you contact support

3How We Use Your Data

AH77 uses the personal data it collects for the following purposes:

• Account management — to create, maintain and secure your AH77 account and provide you with access to the platform's full range of features including casino games, slots, bingo, fish games and VIP benefits.
• Processing transactions — to handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and card payments accurately and securely.
• Identity verification — to confirm that you meet the 18+ age requirement and to comply with our obligations around fraud prevention and financial security.
• Customer support — to respond to your queries, resolve disputes and investigate complaints, using transaction records and gameplay logs as reference.
• Responsible gaming — to monitor gameplay patterns and, where necessary, apply or suggest the responsible gaming tools available in your account settings, such as deposit limits or self-exclusion.
• Platform improvement — to analyse how players use AH77, identify popular features, fix technical issues and improve the overall experience for Pakistani players.
• Security and fraud prevention — to detect, investigate and prevent fraudulent activity, money laundering, bot usage and other prohibited conduct.
• Marketing communications — to send you relevant bonus offers, PSL season promotions, new game announcements and VIP updates, where you have not opted out of such communications.

AH77 does not use your personal data for purposes beyond those listed above without first updating this policy and notifying you of the change.

4Legal Basis for Processing

AH77 processes your personal data on the following legal grounds:

• Contractual necessity — processing your account data, transactions and gameplay records is necessary to fulfil the service agreement between you and AH77 as described in the Terms and Conditions.
• Legitimate interests — AH77 has a legitimate interest in maintaining platform security, preventing fraud, improving its services and communicating relevant platform updates to registered users.
• Consent — where you have explicitly opted in to receive marketing communications, AH77 processes your contact details for that purpose. You can withdraw consent at any time through your account settings.
• Legal obligations — in certain situations AH77 may be required to process or retain data to comply with applicable legal requirements, including anti-money-laundering obligations and responses to lawful authority requests.

5Payment Data & Security

AH77 takes the security of financial data particularly seriously. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card, your payment information is handled as follows:

• AH77 does not store full bank account numbers, card numbers or mobile wallet PINs on its own servers. Payment processing is handled by our trusted payment processor partners who are bound by their own security and data protection obligations.
• AH77 stores only the minimum identifiers needed to link a transaction to your account — such as the last four digits of a card or the mobile number associated with a JazzCash wallet.
• All communication between your device and AH77's payment systems is encrypted using TLS (Transport Layer Security).
• Withdrawals are only processed to payment methods that match the name on your AH77 account, to prevent unauthorised redirection of funds.

6Cookies & Tracking

AH77 uses cookies and similar tracking technologies on its website and within its mobile application to enhance the user experience and gather analytical data. The types of cookies used include:

• Essential cookies — required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Analytical cookies — used to collect aggregated, anonymised data about how users navigate the platform, which game categories are most visited and where technical errors occur. This helps us improve AH77 for all Pakistani players.
• Preference cookies — store your platform preferences such as language settings, preferred payment method display and notification settings so you do not have to reconfigure them each session.
• Marketing cookies — used to deliver relevant promotional content within the platform, including bonus notifications tied to upcoming Cricket or PSL events. You can opt out of marketing cookies through the cookie settings in your browser or the AH77 app settings.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies will affect the functionality of the AH77 platform and may prevent you from logging in or completing transactions.

7Sharing Your Data

AH77 does not sell your personal data to any third party. We share data only in the limited circumstances described below:

• Payment processors — we share the transaction data necessary to process your deposits and withdrawals with our payment processor partners (including those facilitating JazzCash, Easypaisa, Raast and card transactions). These partners are contractually bound to handle your data securely and only for the purpose of processing your payment.
• Identity verification providers — when identity verification is required, we may share your submitted documents with a third-party KYC (Know Your Customer) verification service. Such providers operate under strict confidentiality and data protection obligations.
• Platform technology providers — our game content providers and platform infrastructure partners may receive anonymised or pseudonymised gameplay data to support platform operation and game performance monitoring.
• Legal and regulatory authorities — AH77 may disclose personal data if required to do so by a lawful order, court directive or other legal obligation. We will only disclose the minimum data necessary to comply with such a requirement.
• Business transfers — in the event of a merger, acquisition or sale of assets involving AH77, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy commitments in this policy will continue to apply.

In all cases where data is shared with third parties, AH77 requires those parties to maintain appropriate technical and organisational security measures to protect your information.

8Data Retention

AH77 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods include:

• Account data — retained for the duration of your account and for up to 5 years after account closure, to support dispute resolution, fraud investigation and legal compliance obligations.
• Transaction records — financial transaction logs are retained for a minimum of 5 years from the date of the transaction in line with standard financial record-keeping requirements.
• Identity verification documents — retained only for as long as necessary to complete verification, and then securely deleted. Where legal obligations require longer retention, documents are held securely until that obligation expires.
• Support correspondence — retained for up to 3 years after the matter is resolved, to support any future reference or dispute.
• Gameplay logs — game session data is retained for up to 2 years for responsible gaming monitoring and dispute resolution purposes.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, AH77 securely deletes or anonymises that data.

9Your Rights

As an AH77 user, you have the following rights regarding your personal data. To exercise any of these rights, contact AH77 support with your account username and a clear description of your request.

• Right of Access — you can request a copy of the personal data AH77 holds about you.
• Right to Correction — if any data we hold is inaccurate or incomplete, you can request that we correct it.
• Right to Deletion — you can request deletion of your personal data. Note that some data may need to be retained for legal or contractual reasons even after such a request.
• Right to Restrict Processing — you can request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to Object — you can object to processing based on legitimate interests, including direct marketing communications.
• Right to Data Portability — you can request a copy of the data you have provided to AH77 in a structured, commonly used format.

AH77 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request to ensure we are disclosing or modifying data only for the correct account holder.

10Children & Minors

AH77 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by a minor, that account will be suspended immediately, all associated funds will be held pending investigation, and any collected data relating to the minor will be securely deleted in accordance with this policy.

Parents and guardians are encouraged to monitor their children's online activity and make use of device-level parental control tools to prevent underage access to gaming platforms.

11Marketing Communications

AH77 may send you promotional communications by email, SMS or in-app notification about bonuses, new games, Cricket season offers, PSL match-day promotions and VIP events. These communications are sent only where you have not opted out.

You can manage your marketing preferences at any time through your account settings. Opting out of marketing communications will not affect your ability to use the platform, receive transactional notifications (such as deposit confirmations or withdrawal updates) or access your account.

AH77 does not send unsolicited marketing to people who are not registered users of the platform.

12Security Measures

AH77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• All data in transit between your device and AH77's servers is encrypted using TLS encryption.
• Passwords are stored using one-way cryptographic hashing — AH77 staff cannot read your password.
• Access to personal data within AH77's internal systems is restricted on a need-to-know basis. Staff access is logged and audited.
• Account logins from unrecognised devices trigger additional verification steps.
• Regular security assessments and vulnerability testing are conducted on the platform infrastructure.

While AH77 takes these measures seriously, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong unique password, enable any two-factor authentication options available in your account, and contact support immediately if you suspect any unauthorised activity.

13Changes to This Policy

AH77 reserves the right to update this Privacy Policy at any time. When material changes are made, registered users will be informed via email or in-app notification ahead of the changes taking effect. The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we handle your personal data. Your continued use of AH77 after any update constitutes acceptance of the revised policy.

14Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please contact AH77 support. Our team is available during Pakistan Standard Time business hours and will acknowledge your query promptly.

You can also visit our FAQ page for answers to common questions about accounts, payments and platform features.